Cancellation Policy
This page summarises your right of withdrawal. The binding terms are set out in our Terms & Conditions (AGB), §7–§9.
Cancel an order online
Eligible consumers can withdraw from a contract within the 14-day period using our official eRecht24 withdrawal form — it opens in a new tab and is handled directly by eRecht24. You can also simply email us (see below).
Vertrag widerrufen · Cancel a contractRight of withdrawal (consumers)
Consumers within the meaning of § 13 BGB have a statutory right to withdraw from the contract within fourteen (14) days of its conclusion, without giving any reason.
How to exercise it
To withdraw, send us a clear statement (e.g. an email or written notice) of your decision to withdraw, to:
Priya Balaji
trading as ExpatBusiness
Cusanusstrasse 110
85049 Ingolstadt, Germany
Email: info@expatbusiness.de
Immediate commencement of services
At checkout you may expressly request that we begin work before the end of the 14-day withdrawal period. If you do:
- Before your first consultation or any substantive work begins, you may cancel and request a refund. Any third-party costs already incurred are deducted from the refund.
- After work has begun, you must pay for the services already performed.
- Once the service has been fully performed, the statutory withdrawal right expires.
See AGB §8 for the full immediate-commencement and cancellation terms.
Business customers
Customers acting in a commercial, freelance, self-employed, or business capacity within the meaning of § 14 BGB are not entitled to the statutory right of withdrawal unless explicitly agreed otherwise in writing (AGB §9).
Last updated: June 2026